What is customer service automation?

I can tell you that nowadays the automation of processes is one of the most important decisions for your business to flourish.
It took me just a year to realize how important it is, it makes life and works in general very easy. By automating communication with customers, you will have much more time for other work and other tasks that are more important. I can offer you a very interesting article on this https://newmediaservices.com.au/pros-and-cons-of-customer-service-automation/. I've been automating the process of communication with customers for a long time now, and frankly speaking, I really wish I had done it sooner.
I didn't think until now that content moderation could be so helpful in understanding the customer and still make it that much easier to work with.
I need to figure out my work now and change everything, the customer is really important to me, but I haven't been paying as much attention to it as it requires.